Unpaid Meal Charge Policy
The Leona Group Charter Schools recognizes adequate nutrition is essential to students’ mental, physical, and academic growth. All students participating in the national school breakfast program and the national school lunch program, whether at a free, reduced, or paid rate, will receive a full reimbursable breakfast and/or lunch meal that meets USDA requirements regardless if they do not have adequate money in their student account or in hand to cover the cost of the meal at the time of service. The district withholds meals from a student only if the district receives written direction from a parent or guardian.
If a student does not have adequate money in their student account or in hand to cover the cost of the meal at the time of service, all students may choose a meal from required component contributions to create a reimbursable meal. The NSLP Coordinator keys a reimbursable breakfast and/or lunch meal charging the student’s account accordingly. The NSLP Coordinator runs a weekly report via Titan showing all student accounts in a negative balance greater than $10.00. The NSLP Coordinator sends a written letter or email (based on household preferences) to the household asking for the student balance to be paid. If a student account is in a negative balance is $50.00, the NSLP Coordinator notifies household via phone call. The NSLP Coordinator is responsible to contact each household and maintain documentation of each household communication interaction. If negative account balance exceeds $60.00 the School Leader will contact the household to discuss options and see if the family is in need of assistance or to set up payment plan. After all attempts have been made to collect payment the NSLP Coordinator sends a letter to each household informing them if the negative account balance is not paid in full within 30 days from the date of the letter, the household may face legal action. For students enrolled in grades nine through twelve, appropriate school personnel may individually and discreetly direct communications regarding a low balance or money owed by students. This is in addition to the communication to the parent/guardian.
The NSLP Coordinator works with families to establish long-term repayment plans. Unpaid meal charges may be carried over at the end of the school year as a delinquent debt and collection efforts continue into the next school year.
The https://family.titank12.com website is a pre-payment system whereby students’ families/caregivers can pre-pay for reduced and paid meals. Families may check their account balance and add money electronically from a computer or mobile device using this website. Money may also be added to student accounts via cash or check at the POS at each school. Payments for any meal(s) not received by a student approved for reduced meal prices or paid prices are carried over into the next month. Money left at the end of a school year is carried over into the next school year as delinquent debt and collection efforts continue into the new school year. If a student graduates or withdraws from school and has more than $5.00 in their account, the NSLP Coordinator sends a letter to the household asking if they would like to receive full reimbursement.
Gifts or donated funds are accepted by the NSLP Department for the purpose of offsetting delinquent student meal accounts. Individual student meal accounts are credited first to free student account, next to reduced student accounts, and third to paid student accounts.
The above policy is provided in writing via student handbook and electronically during on- line registration to all households at the start of each school year and to households that transfer to The Leona Group Charter School District during the school year. Both English and Spanish versions of this policy are available to all households. This meal charge policy is provided to and is reviewed with all school level staff responsible for policy enforcement, including food service personnel responsible for collecting payment for meals at the point of service, food service staff responsible for notifying families of low balances, and school security staff involved in notifying families of negative balances. All staff are informed of this procedure.
In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, sex, disability, age, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA.
Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the Agency (State or local) where they applied for benefits. Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.
To file a program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at http://www.ascr.usda.gov/complaint_filing_cust.html, and at any USDA office, or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992 Submit your completed form or letter to USDA by: (1) mail: U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, SW, Washington, D.C. 20250-9410; (2) fax: Call: (202) 690-7442; or (3) email:firstname.lastname@example.org.
This institution is an equal opportunity provider.